A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Chatbots are often designed to convincingly simulate how a human would behave as a conversational partner and are used for various practical enterprise use cases including customer service, IT helpdesk, HR or information acquisition (Business Intelligence). ABC Corp uses BotCore's AI chatbot which enables organizations to build and deploy customized AI chatbots. So, let us see how Nathan's life at ABC Corp. has been impacted by chatbots. Nathan has joined as a Marketing Manager.

Better Life Lab is a partnership of Slate and New America. In 2017, Starbucks made headlines with its unequal paid family leave policy. Baristas got one set of benefits, and corporate staff got another. Within the benefits offered to baristas (those who "wear an apron"), moms who gave birth got six weeks of paid family leave. Starbucks, long known for its culture of empowering "partners" (as their employees are all called), received a barrage of frustrated employee feedback.